IVRs System:Online IVR systems,Cloud IVRS

Call Controllers

KooKoo's Call Controllers apis helps to managing calls

KooKoo markup language KooKoo-XML is the basic language used to control action on KooKoo,

Call Controllers APIs help to mange the calls, like add conference,mute caller, pause/unpause the call recording, kick the caller from Conference etc.

Authentication

kookoo api_key is used as Authencation api

to be passed in header Authorization: {api_key}

Conference Add

You cannot create a conference directly from the API. To create a new conference, you must use Conference Tag, or If two callers already connected with Dial Tag, Only then API will work.

Parameter	Description
ucid	caller's call sid
phoneno	conference participant number to add
did	KooKoo Number
api_key	KooKoo API KEY
playRing(True)	Note : Use ring option Mandatory.
cburl	when conference ended to this participant, data post to the callback_url

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Conference';
						$param = array('api_key' => 'KKfdbxxxxxxxx',
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'api_key'=>'KKXXXXX',
						'playRing'=>'true',
						'cburl' => 'callback url'
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						"Postman-Token: f32c47e6-b945-4056-be5e-de588e55651c",
						"cache-control: no-cache"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Caller Hold

Call must the in conference Conference, or If two callers already connected with Dial Tag, Only then This API will work.

Parameter	Description
ucid	caller's call sid
api_key	KooKoo API Key
phoneno	phone number to hold
did	KooKoo Number
playRing(True)	Note : Use ring option Mandatory.

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Hold';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'api_key'=>'KKXXXXX',
						'did' => '91xxxxxxxx',
						'ucid' => 'call id',
						'playRing'=>'true',
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						"Postman-Token: f32c47e6-b945-4056-be5e-de588e55651c",
						"cache-control: no-cache"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Caller UnHold

Un hold the caller in caller on hold

Parameter	Description
phoneno	conference participant number to add
api_key	KooKoo API Key
did	KooKoo Number
ucid	conference added participant's call ucid

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Unhold';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'api_key'=>'KKXXXXX',
						'did' => '91xxxxxxxx',
						'ucid' => 'caller's call ucid'
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						"Postman-Token: f32c47e6-b945-4056-be5e-de588e55651c",
						"cache-control: no-cache"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Bargein

Number who is already in Conference and to be patched with the callerNumber which has to be barge into the call.

Parameter	Description
ucid	caller's call sid
api_key	KooKoo API Key
phoneno	phone number to bargein
callerNumber	Number to barge in with phoneno.
playRing(True)	Note : Use ring option Mandatory.

                                        
                                      <?php
$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Bargein';
$param = array(
'phoneno' => '099xxxxxxxx',
'api_key'=>'KKXXXXX',
'callerNumber' => '91xxxxxxxx',
'ucid' => 'call id',
'playRing'=>'true',
);

$url = $url . "?" . http_build_query($param, '&');
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => $url,
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => array(
"Authorization: {{api_key}}",
"Postman-Token: f32c47e6-b945-4056-be5e-de588e55651c",
"cache-control: no-cache"
),
));

$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
        echo "cURL Error #:" . $err;
} else {
        echo $response;
}

Disconnect

Disconnect the caller from the To create a new conference, you must use Conference Tag, or from any state in the flow

Parameter	Description
phoneno	caller number to disconnect
api_key	KooKoo API Key
did	KooKoo Number
ucid	ucid of the caller

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Disconnect';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'callback_url' => 'callback url'
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						"Postman-Token: f32c47e6-b945-4056-be5e-de588e55651c",
						"cache-control: no-cache"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

IVR Transfer

to redirect the caller to new application url

Parameter	Description
phoneno	caller number
api_key	KooKoo API Key
did	KooKoo Number
ucid	caller's call sid
appURL	application url

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/IVRTransfer';
						$param = array(
						'ucid' => "caller's call sid",
						'api_key'=>"KKXXXXX",
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'appURL' => 'application url'
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Pause the Recording

You can pause the call recording or conference recording, This API will work on if call recording already to call or conference enabled.

Parameter	Description
ucid	caller's call sid
did	KooKoo Number
api_key	KooKoo API Key
ucid	call sid

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/PauseMonitor';
						$param = array(
						'ucid' => "caller's call sid",
						'did' => '91xxxxxxxx',
						'api_key'=>"KKXXXXX",
						'sid' => 'call sid'
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Unpause recording

This api will work only recording enabled to call and it is already paused

Parameter	Description
ucid	caller's call sid
did	KooKoo Number
api_key	KooKoo API Key

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/UnpauseMonitor';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'ucid' => "caller's call sid",
						'api_key'=>"KKXXXXX",
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Call Mute

Mute the caller

Parameter	Description
did	KooKoo Number
api_key	KooKoo API Key
ucid	caller's call sid
phoneno	caller's phone number

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/Mute';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'ucid' => 'xxxx',
						'api_key'=>"KKXXXXX"
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}"
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}

Un mute the caller

Un mute the caller's If caller is in mute by requested call mute api.

Parameter	Description
phoneno	caller number
api_key	KooKoo API Key
did	KooKoo Number
ucid	caller's call ucid

					<?php
						$url = 'https://in-ccaas.ozonetel.com/api/v1/CallControl/UnMute';
						$param = array(
						'phoneno' => '099xxxxxxxx',
						'did' => '91xxxxxxxx',
						'ucid' => 'xxx',
						'api_key'=>"KKXXXXX"
						);

						$url = $url . "?" . http_build_query($param, '&');
						$curl = curl_init();
						curl_setopt_array($curl, array(
						CURLOPT_URL => $url,
						CURLOPT_RETURNTRANSFER => true,
						CURLOPT_ENCODING => "",
						CURLOPT_MAXREDIRS => 10,
						CURLOPT_TIMEOUT => 30,
						CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
						CURLOPT_CUSTOMREQUEST => "GET",
						CURLOPT_HTTPHEADER => array(
						"Authorization: {{api_key}}",
						),
						));

						$response = curl_exec($curl);
						$err = curl_error($curl);
						curl_close($curl);
						if ($err) {
							echo "cURL Error #:" . $err;
						} else {
							echo $response;
						}